Help Center
Frequently Asked Questions
Everything customers ask most about shipping, returns, warranty and orders. If your question isn't here, our team is a phone call away.
How long does shipping take within the United States?
Standard shipping arrives in 2–5 business days and is free on orders over $75. Expedited service delivers in 2 business days for $12.95, and overnight delivery is $24.95 when ordered before 2:00 PM ET. Orders placed before 2:00 PM ET on a business day leave our Columbus, Ohio warehouse the same day.
Do you ship internationally?
Yes. We ship to Canada, the United Kingdom, the EU, Australia, New Zealand, Japan and the UAE. International delivery takes 7–14 business days and is calculated at checkout. Import duties and taxes are the responsibility of the recipient and are not included in our shipping rates.
How do I track my order?
You'll receive a tracking number by email within a few hours of your order shipping. You can also enter your order number and email address on our Track Your Order page at any time for live carrier status.
What is your return policy?
Return any unused item in its original packaging within 365 days for a full refund. U.S. returns include a prepaid label at no cost to you. Refunds post to your original payment method 3–5 business days after our warehouse scans the return.
Can I exchange an item for a different color or size?
Absolutely. Start an exchange from your account or email us and we'll reserve the replacement immediately so it doesn't sell out while your return is in transit. Exchanges ship free within the U.S.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal and Shop Pay. All transactions are processed over a 256-bit SSL encrypted connection and we never store full card numbers on our servers.
Is checkout secure?
Yes. Our checkout is PCI-DSS compliant and every page of this site is served over HTTPS. Card details are tokenized by our payment processor, meaning your card number never touches Wayfare systems.
What does the lifetime hardware guarantee cover?
Zippers, buckles, wheels, telescoping handles, stitching and seams are covered for the life of the product against manufacturing defects. Email a photo of the issue and we'll ship a replacement part or a new unit at no charge. Normal cosmetic wear and airline damage are not covered.
Are your bags carry-on compliant?
Every product labeled carry-on in our catalog meets the standard 22 x 14 x 9 inch domestic U.S. cabin limit, including wheels and handles. For low-cost European carriers we recommend the 20-inch Meridian Cabin Spinner.
How do I know which size to order?
Each product page lists exact interior and exterior dimensions, capacity in liters and empty weight. As a rule of thumb: 20–30L for a weekend, 35–45L for a week of carry-on-only travel, and a checked spinner for anything over ten days.
Can I change or cancel my order after placing it?
We can edit or cancel any order that hasn't been picked in the warehouse — usually within two hours of purchase. Email us with your order number as soon as possible and we'll confirm in writing. After shipping, you can use our free returns process instead.
Do you offer gift wrapping or gift receipts?
Yes. Select gift wrapping at checkout for $5.95 and we'll pack your order in recycled kraft with a hand-tied cotton ribbon and a printed note card. Gift orders ship with a packing slip that omits pricing.
Are your materials sustainable?
Our nylon shells are woven from post-consumer recycled yarn, our leather is sourced from Leather Working Group certified tanneries, and every order ships plastic-free in recycled kraft mailers. We publish material sourcing details on each product page.
How should I clean and care for my gear?
Spot clean nylon with mild soap and cool water, then air dry away from direct sun. Never machine wash luggage. Condition leather accessories twice a year with a neutral cream. Wheel bearings can be flushed with warm water if they pick up grit.
Do you price match?
We sell direct to travelers and do not authorize third-party resellers, so there are no competing prices to match on Wayfare products. If you see our gear listed elsewhere, please report it to us — it is not genuine.
What if my item arrives damaged?
Email photos of the item and the outer box within 7 days of delivery. We ship a replacement immediately at no cost, and file the carrier claim ourselves — you never have to deal with the shipping company.
Do you offer bulk or corporate orders?
Yes. Orders of 15 units or more qualify for tiered pricing and optional laser-etched logo personalization on select items. Email our team for a quote and a 5–10 business day production timeline.
How do I reach customer support?
Call +1 914 483 5602 Monday–Friday 9 AM–7 PM ET or Saturday 10 AM–4 PM ET, or email vanguardeducationgroup@gmail.com any time. Email is answered within one business day, and usually much faster.
Do you restock sold-out items?
Most core products restock within 3–4 weeks. Add your email to the waitlist on the product page and you'll be notified the moment inventory lands — waitlist customers get a 12-hour head start.
Is my personal information safe?
We collect only what's needed to fulfill your order and improve the store, we never sell customer data, and you can request deletion of your account at any time. Full details are in our Privacy Policy.
Still need help?
Call +1 914 483 5602 Monday–Friday 9 AM–7 PM ET, or email vanguardeducationgroup@gmail.com any time.