Return & Refund Policy

You may return any item purchased directly from Wayfare Gear within 365 days of the delivery date for a full refund of the product price.

Items must be unused, in resalable condition, and returned with all original packaging, tags and included accessories. Gear that has been used in the field cannot be resold and is instead handled under our warranty terms in section 6.

Email vanguardeducationgroup@gmail.com or call +1 914 483 5602 with your order number and the item you wish to return. You may also start the process from the Returns section of your account.

We will email a prepaid return label within one business day for shipments originating in the United States. Attach the label to any secure box, drop it with the carrier, and keep the drop-off receipt until your refund posts.

Return shipping is free for all U.S. customers using our prepaid label.

International customers are responsible for return shipping costs and any associated duties, unless the return is due to a defect or a fulfillment error on our part, in which case we cover all costs.

Refunds are issued to the original payment method within 3–5 business days of our warehouse scanning your return. Depending on your bank or card issuer, funds may take an additional 2–7 business days to appear on your statement.

Original shipping charges are refunded only when the return results from a defect, a damaged item or an error in our fulfillment.

Gift returns are refunded as store credit issued to the recipient by email, at the full purchase price.

Exchanges for a different color or size ship free within the United States. Contact us and we will reserve the replacement immediately so your size is not sold to another customer while your return is in transit.

If the replacement item costs more, we will send a secure payment link for the difference. If it costs less, we refund the difference to your original payment method.

Zippers, buckles, wheels, telescoping handles, stitching and seams on Wayfare-branded products are guaranteed for the life of the product against manufacturing defects.

To make a claim, email photographs of the issue along with your order number. We will ship a replacement part or, where a repair is not practical, a new unit at no charge.

The guarantee does not cover normal cosmetic wear, damage caused by airline handling, misuse, unauthorized repairs, or products purchased from unauthorized resellers.

For hygiene reasons, opened travel bottles, opened toiletry liquids and used face or sleep masks cannot be returned unless defective.

Gift cards, final-sale items clearly marked as such, and personalized or monogrammed products are non-returnable except in the case of a defect.

If you have questions about this policy, contact Wayfare Gear at vanguardeducationgroup@gmail.com or +1 914 483 5602, or write to us at 241 W 37th St, Suite 604, New York, NY 10018.